Answers to your questions

Welcome to Heidi's Charming Crafts, where every piece is made with love and attention to detail. We understand you might have some questions about our unique handmade items or how to shop with us. We've gathered the most common inquiries here to help you find the information you need quickly and easily.

Frequently asked questions

Here you will find answers to the most common questions our customers ask about our handcrafted jewellery, handbags, snowglobes, bracelets, keyrings, and beaded pens. We've made it easy to find information on custom orders, payment, delivery, and how to get in touch with us.

Do you accept custom orders?
Yes, we love creating bespoke items just for you! You can find more details and submit your request on our Custom Orders page.

How can I contact you about your products?
You can reach us directly via email at [[email]] or by phone at [[phonenumber]]. We aim to respond to all inquiries within 24 hours.

How can I pay for my order?
You can securely pay for your order directly through our website using various payment methods, including major credit/debit cards and PayPal.

How will my order be delivered?
All orders are carefully packaged and delivered via the post office. You will receive a tracking number once your item has been dispatched.

Can I watch you live on TikTok?
Yes, you can! We often go live on TikTok to showcase our crafting process, new products, and answer your questions in real-time. Follow us at [[tiktok_handle]] to join our next live session!

Where can I see more of your crafts?
Explore our full range of handcrafted jewellery, handbags, snowglobes, bracelets, keyrings, and beaded pens right here on our website. Don't forget to check out our Customer Gallery for inspiration!

Got more questions?

If you haven't found the answer you're looking for, please don't hesitate to get in touch. We are always happy to help and ensure your experience with Heidi's Charming Crafts is as delightful as our creations.